Cancellations & Changes

Please note: Ignite Cruises, LLC and College Party Cruise’s cancellation and payment policies supersede those of Royal Caribbean; any Royal Caribbean staff information or website payment or cancellation terms are invalid. Due to the fact that our events are large contracted groups with RCI, we have different cancellation and payment policies than those of individual RCI bookings. Ignite Cruises, LLC highly recommend the purchase of travel insurance to protect yourself against financial loss due to unexpected cancellations and travel emergencies.

All reservation changes or cancellations must be requested by the Main Guest (guest that created the reservation) by emailing reservations@ignitecruises.com. Change requests made by phone, webchat, or requests by proxy (another person, even if they paid) will not be accepted.

Cancellation penalties and fees:

Cancellations: The following cancellation penalties will apply to any guest that cancels their reservation. These cancellation penalties will NOT be waived by Royal Caribbean regardless of the reason (even in extenuating circumstances that would prevent you from traveling such as an injury, illness, or a death affecting you, a family member or your traveling companion) and apply on a per passenger basis. There are NO exceptions to these cancellation policies; for this reason, we strongly recommend the purchase of travel insurance to protect yourself from any financial losses if you need to cancel unexpectedly.

CANCELLATION PENALTY SCHEDULE

Your reservation is subject to cancellation with penalties if payments are not made as specified in your invoice.

No-Shows: There will be no refunds given for those who do not show up on time, for unused tickets, or to those seeking refunds after the Cruise has commenced.

Reservation change fees:

Reservation Change Fees (passenger name changes, cabin changes, or any other change): IF ALLOWED BY ROYAL CARIBBEAN, changes made any time after the deposit has been paid are subject to the following administrative fees:

75 days or more prior to sail date: $25 name/cabin change fee per change

74 days or less from sail date: $50 name/cabin change fee per change

Name Changes: In order to process a name change, the NEW guest must make full payment first (by logging in to his/her account online). Once that payment has been made, then the applicable amounts paid by the ORIGINAL guest will be refunded directly to the original guest. The name change fee will be applied to the new guest. Please note: Name changes are at the discretion of Royal Caribbean, at least one of the original names (Main Guest) must remain on the reservation; changing all of the guest names in a reservation is NOT allowed and will be considered a reservation cancellation.

Cabin Occupancy Changes: Please note that cruise rates are based on the number of people in your cabin. Any changes in occupancy will result in a rate increase or decrease for the remaining guests in your cabin (depending on the type of change). If the cabin costs were split evenly between guests, the remaining guests will be responsible for any price increases that result from an occupancy change.

Refunds:

Refunds will be processed directly to the original credit card(s) used for payment (minus any applicable penalties/fees). Please note that any administrative fees are non-refundable. These non‑refundable fees include, but are not limited to: reinstatement/cancellation/late payment fees, processing fees, reservation change fees, name change fees, and travel protection premiums.

Cancellation by Royal Caribbean:

In the rare event that the cruise line is forced to cancel one of our cruises for any reason, all guests with active reservations will receive full refunds (including their cruise fare, taxes/fees, gratuities, and any cruise planner purchases). Please note that any administrative fees are non-refundable. These non‑refundable fees include, but are not limited to: reinstatement/cancellation/late payment fees, processing fees, reservation change fees, name change fees, and travel protection premiums.

Requesting a reservation change or cancellation:

All cancellation and reservation changes must be requested by the Main Guest (guest that created the reservation) using our “Reservation Change Request Form.” To request the form, the Main Guest must email reservations@ignitecruises.com. Change requests made by phone, webchat, or requests by proxy (another person, even if they paid) will not be accepted. No exceptions will be made. Cancellations and modifications must be received during regular business hours. Should you need to cancel or modify your reservation after business hours, during a weekend or holiday, your cancellation or modification will be processed on the next business day. Business hours are Monday-Friday 9am-5pm Eastern Time. Additional penalties may occur if a new penalty level is reached. Reservation changes are at the discretion of the cruise-line.

No changes of any kind (name or cabin) will be accepted within two weeks (14 days) of sailing.